Customer service matters with Heather Wright
I had the absolute pleasure of interviewing my friend, Heather Wright, Des Moines, Iowa Real Estate Agent Extraordinaire and Entrepreneur! Heather and her team are in the top 5% in her market, and she and her husband own a graphic design company for real estate agents!
Heather and I are chatting about her path to becoming a real estate agent and why entrepreneurs and small business owners need to prioritize providing positive customer service.
1:28 – How she got into real estate
5:32 – What she ventured into next
7:00 – It’s all about balance
8:00 – When did bad service become acceptable?
11:58 – How you can improve your client’s experience
18:10 – Ninja tips on how to have hard conversations
23:40 – How Heather stays organized