COMMUNICATION POLICY

 

1. Email is a preferred platform for business communications both during and outside of business hours for non-emergency and routine communications. The following caveats apply:
   1. Email received outside of business hours may not receive a response until the following business day
   2. Emergencies requiring immediate attention outside of business hours should be notified via phone call
2. Phone calls are a preferred platform for business communications both during and outside of business hours. The following caveats apply:
   1. Emergency calls will receive a prompt response
   2. Non-emergency phone calls received outside of business hours will receive a response the following business day
3. Videoconferences are a preferred platform for business communications during business hours only. The following caveats apply:
   1. Emergencies requiring immediate attention outside of business hours should be notified via phone call
   2. Non-routine videoconferences need to be scheduled at least 24 hours in advance
4. Text messaging (i.e. texting, iMessage, facebook messenger, iChat, etc…) is not a preferred platform for business communications and is restricted to the following uses:
   1. Emergencies requiring immediate attention
   2. Situational agreements pre-arranged with OMG (i.e. client is on location)

1. OMG Business Hours are:
   1. Monday through Thursday: 8:30 AM to 4:30 PM
   2. Friday: By Appointment
   3. Saturday and Sunday: Closed
   4. We honor and follow the Federal Holiday Schedule