Customer service matters with Heather Wright

I had the absolute pleasure of interviewing my friend, Heather Wright, Des Moines, Iowa Real Estate Agent Extraordinaire and Entrepreneur! Heather and her team are in the top 5% in her market, and she and her husband own a graphic design company for real estate agents!

Heather and I are chatting about her path to becoming a real estate agent and why entrepreneurs and small business owners need to prioritize providing positive customer service.

1:28 – How she got into real estate

5:32 – What she ventured into next

7:00 – It’s all about balance

8:00 – When did bad service become acceptable?

11:58 – How you can improve your client’s experience

18:10 – Ninja tips on how to have hard conversations

23:40 – How Heather stays organized